The Role of Market Research in Pack Redesign Performance
The visual design of consumer packaged products is crucial for brand success, as consumers learn to recognise pack styles and look for these in buying situations. Therefore, any pack redesign is risky, as the change could interfere with consumers’ ability to find and buy the brand. Market research is often undertaken to reduce the risk of poor pack redesign decisions. Many different approaches are available, meaning marketers must select an appropriate method to increase the chance of pack redesign success. As such, our paper investigates the role of market research in packaging redesign performance. The findings challenge the assumption that conducting pack redesign research will boost its success.
CitationCaruso, W., Romaniuk, J., Anesbury, Z., Page, B., Williams, J. (2024), "The Role of Market Research in Pack Redesign Performance". Forthcoming in the International Journal of Market Research (A).
How prevalent are suggestive brand names and Distinctive Assets? An AI-human approach
We use artificial intelligence to examine suggestive vs non-suggestive brand names in over 4,600 brands from consumer goods, services, and durables in United Kingdom, United States, and Australia. We find that overall, slightly more than a quarter of all brand names are suggestive - ranging from 10% of durables to 56% of service brands. Further, we expand the suggestiveness research to non-brand name elements of almost 600 Distinctive Assets (e.g., colours, logos) across consumer goods, services, durables, and retailers (in the same three countries), finding that two in five are suggestive. The brand name and Distinctive Asset prevalence distributions are positively skewed, with most categories falling beneath the respective averages. Furthermore, regarding performance, on average, suggestive Distinctive Assets display lower levels of Fame and Uniqueness than non-suggestive Distinctive Assets.
CitationBali, L., Anesbury, Z., Phua, P., Sharp, B. (2024). “How prevalent are suggestive brand names and Distinctive Assets? An AI-human approach”. Forthcoming in the International Journal of Market Research.
How to Signal Product Variety on Pack: An Investigation of Color and Image Cues
Line Extensions are among the most common form of product launch in packaged goods markets. As part of this process, brand managers must decide the visual design of the new variant’s packaging. To inform this decision making, this research aims to empirically quantify the efficacy of using colors versus images as signals of product variety on pack. We compare the use of color on 576 packs with perceptions of 1,853 category buyers across three categories in the USA. We find that for 84% of variant types, marketers use common colors to signal variety on pack, while consumers perceive that only 56% of variant types are represented by a particular color. Of greater concern, the colors used in practice and those expected by consumers align in only 16% of cases, while images are linked to variant types to a significantly greater extent (39% of cases). This suggests images are a stronger and more explicit signal of product variety than color. This study provides a series of valuable benchmarks for industry practice in the portfolio management domain.
CitationWard, E., Romaniuk, J., Trinh, G., Dawes, J., Beal, V. (2023). “How to Signal Product Variety on Pack: An Investigation of Color and Image Cues”. Forthcoming in the International Journal of Market Research.
Out with the… new and in with the old? Investigating the relationship between visually cohesive portfolios and consumer liking
To communicate a strong identity, a branded portfolio should appear visually cohesive, such that all products are connected through consistent use of logos, colours and design. Yet it is commonplace for marketers to design line extension packaging that intentionally juxtapose the Masterbrand in attempts to disrupt consumers and gain favour on-shelf.
This research investigates the relationship between visual cohesion and consumer liking of a portfolio’s appearance.
CitationWard, E. (2023) "Out with the... new and in with the old? Investigating the relationship between visually cohesive portfolios and consumer liking". To be presented at the European Marketing Academy conference 2023.
Cashing in on Distinctive Assets: A Descriptive Investigation into the use of Credit Cards to Build Brand Identity in the Banking Sector
When effectively linked to the brand, visual elements such as logos, images and colours, act as powerful mnemonic devices to build brand identity, improving brand recognition, recall, and equity. Despite this, little empirical research investigates the application of visual brand identity strategies in the context of financial services.
This research investigates the use of credit cards as a vehicle to reinforce key identity elements for banking brands. 227 credit cards are examined across 16 banks in the UK, USA and China. We find banks are forgoing a critical opportunity to strengthen brand identity, with numerous cards omitting cornerstone visual identifiers such as the brand name and logo. Design homogeneity between brands for functionally similar cards suggests colour is being used as a design tool to visually differentiate product offerings, rather than unify them under a common brand identity. This has implications for how to build a strong visual identity in a service industry.
CitationWard, E. & Walter, J. (2021) "Cashing in on Distinctive Assets: A Descriptive Investigation into the use of Credit Cards to Build Brand Identity in the Banking Sector". Forthcoming at the EMAC Conference 2021.
Customer Based Brand Equity for Branded Apps: A Simple Research Framework
The purpose of this study is to understand how to build strong branded mobile applications, i.e. apps inherently displaying a brand identity. This is pursued by outlining and testing a simple Customer Based Brand Equity (CBBE) framework, adapted from the latest advances in conceptualisation and measurement of a brand’s intangible value from a consumer perspective. In more detail, this study introduces a series of measures capturing a branded app’s awareness and a key component of a branded app’s image – i.e., brand-attribute associations that make the app ‘mentally available’, or simply more likely to come to mind when deciding which app to download and/or use. These measures are then linked to market penetration to infer the overall strength or equity of a branded app. They are also considered in relation to app stickiness by comparing results for current users of the app vs. non-users of the app. The empirical outcomes of this study highlight that strong branded apps are simultaneously easy to recognise and mentally available. These two factors underpin market penetration within a given category of apps irrespective of stickiness. Combined, these findings advance research on mobile apps and provide guidelines for the strategic management of branded apps.
CitationStocchi, L. ,Ludwichowska-Alluigi, G., Fuller, R., Gregoric, A. (2020). "Customer Based Brand Equity for Branded Apps: A Simple Research Framework". Forthcoming in the Journal of Marketing Communications.
The influence of packaging on quality and taste perceptions across varying consumer demographics
This study investigates the important managerial issue of whether the packaging language of the Western consumer packaged-food (CPF) products should be adapted for emerging markets. An experiment using a 2 (Western vs adapted packaging) x 2 (product categories) design was conducted instore with real products to enhance the study’s external validity. With Pakistan as the contextual emerging market, Pakistani shoppers (n = 188) were exposed to the English and adapted (Urdu) packaging of the two products, and rated their quality perception, packaging likability, and attributes associated with the packaging. They also tasted and rated their overall satisfaction with the taste, and chose their preferred packaging. Underpinned by standardisation and adaptation literature and symbolic perception theory, the findings show that consumers rated and preferred the English packaging more than the adapted packaging. Also, while the English packaging was associated with attributes including elegance and trustworthiness, the adapted packaging was viewed as more personalised. Furthermore, the findings hold across demographic variables of income and English language literacy. These findings run contrary to the prevailing strategy of Western global brands in emerging markets, where the usual practice is to localise the packaging of the brands as they enter the markets. The findings provide both theoretical and practical insights into the implications of localisation strategy of Western brands in emerging markets.
CitationKhan, H., Lee, R. (2020). "The influence of packaging on quality and taste perceptions across varying consumer demographics". Forthcoming in the Food Quality and Preference
Building a Unique Brand Identity: Measuring the Relative Ownership Potential of Brand Identity Element Types
A strong brand identity must comprise unique identity elements such as logos, colours, or characters, that distinguish it from competitors and facilitate recognition and purchase. A critical marketing function is therefore deciding which elements to invest in, to protect and build this identity. Within this paper, a new measure, Competitive Intensity, is proposed as a means to critically evaluate brand identity elements on their uniqueness potential. Results of testing 1,281 in-market elements from 13 consumer packaged goods categories in 19 countries, show character, logo and logotypes have the greatest potential for unique brand ownership. Colour, however, is more challenging to develop as a unique brand identifier due to high levels of competitive sharing. Competitive Intensity varies for elements of the same type, suggesting that practitioner execution plays a critical role in successful ownership. Being the first empirical comparison of eight element types, this paper provides comprehensive guidance to practitioner decision making.
CitationWard, E., Beal, V., Yang, S., Romaniuk, J. (2019). “Building a Unique Brand Identity: Measuring the Relative Ownership Potential of Brand Identity Element Types”. Forthcoming in the Journal of Brand Management.
In pursuit of effective charity advertising: investigating the branding and messaging execution tactics used by charity marketers
Charities operate in a highly fragmented environment with many players competing for individuals’ support. The limited resources available for campaign development (creative, filming) and execution (media planning, on-air time) means that charity marketers need to use the most effective principles to ensure return on investment. Commercial marketers can use clear guidelines published on how to execute the brand to enhance advertising effectiveness and, more specifically, brand recall and recognition. Whether such guidelines are adhered to by charity marketers is unclear as no known research exists on this topic. In this paper, we draw on well-regarded memory theories and their past applications to commercial brand and messaging execution studies, documenting the evidence of these in the advertising collateral of 40 Australian charities. The results allow us to report on the characteristics of charity advertising and to derive guidelines for the future development and testing of effective charity advertising initiatives.
CitationNguyen, C., Faulkner, M. (2019). "In pursuit of effective charity advertising: investigating the branding and messaging execution tactics used by charity marketers". Forthcoming in the Third Sector Review.
Is indirect branding more effective than direct branding in advertising?
Advertising research has largely neglected to evaluate the relative effectiveness of the different forms of branding devices available to advertisers. Branding can be direct, through explicit use of brand names, or indirect, through use of (non-brand name) brand elements, such as logos, spokes-characters and slogans that are connected to the brand in consumers’ memory. Advertisers often downplay brand names in favour of brand elements because the latter are seen as less intrusive and more creative. This experiment in three categories demonstrates that direct branding often produces higher brand recall than indirect branding without compromising advertising likeability. There is, however, a clear picture-superiority effect, whereby picture elements (logos, spokes-characters) consistently elicit higher brand recall than text elements (slogans). The findings highlight that advertisers need not be reluctant to call out the brand name for fear of losing attention due to an unappealing ad, because consumers do not appear to penalise advertising with direct branding, nor do they reward advertising with subtler indirect branding.
CitationHartnett, Romaniuk & Kennedy (2016). Comparing direct and indirect branding in advertising. Australasian Marketing Journal. Vol. 24, No. 1, pp. 20-28. http://dx.doi.org/10.1016/j.ausmj.2015.12.002